Engagement Retrospective: [Customer Name]
Example: Telecom hybrid POC retrospective
Date: YYYY-MM-DD Duration: [Start date] to [End date] Type: [POC / Implementation / Demo / Other] Environment: [Cloud / Air-gapped / Private / Hybrid]
Summary
Two to three sentences. What was the engagement and what was the outcome?
What Went Well
What Could Have Gone Better
Root Causes
For things that didn't go well, what was the underlying cause?
Action Items
What will you do differently next time?
| Action | Apply To |
|---|---|
Artifacts Worth Saving
Any scripts, configs, or documents worth keeping?
Playbook Update Check
Use this section to decide whether the retrospective should become a reusable playbook improvement.
- Does this lesson require a playbook update? [Yes / No / Unsure]
- Which file should change? [Path or section]
- Should this become an example or battle card? [Example / Battle card / Neither / Unsure]
Notes
Anything else worth remembering.