Scope Creep Objection
Situation
The customer asks to add new users, integrations, use cases, environments, or technical validation after scope has already been agreed.
What the customer may say
"Can we just add one more workflow before we call the POC complete?"
What you should say
"We can evaluate that. To protect the timeline, let's separate agreed success criteria from new scope. If this new item is required for a decision, we should update the plan, owner, and date together."
What not to say
"Sure, that should be easy."
Follow-up question
"Is this new request a blocker to the buying decision, or a next-phase requirement?"